Select your region

Send your watch for service

For your convenience, we are pleased to arrange the direct sending of your Vacheron Constantin timepiece to your local Vacheron Constantin Service Center for service.

REQUEST YOUR PRE-PAID SHIPPING KIT

If you wish to receive a pre-paid shipping kit, register your request on our WeChat miniprogram. Alternatively, you can send an email to our Vacheron Constantin Concierge at concierge.china@vacheron-constantin.com

Only genuine Vacheron Constantin timepieces (other than pocket watches/ clocks) with a maximum manufacturer’s retail sale price of 675,000 RMB are eligible for this service.

Please note that by sending a service request, you confirm that you have read and accepted Vacheron Constantin’s Conditions of Service and Privacy Policy.

PACKAGING

Once you have received your service shipping kit:​

1) Take clear photographs of your timepiece (front and back case) for your records​

2) Securely package your watch following the instructions​

3) Enclose the copy of the Service Request form.​

Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your warranty card.​

SHIPPING

Send your package by scheduling a complimentary collection with our S.F Express courier, or drop it off at a local S.F Express Service Point.​

Please note that the shipment of your timepiece through our transport partner must be made within the country from which you received the shipping kit, within 1 month after registering your timepiece for service.

DIAGNOSIS

To provide our cost estimate, a diagnosis (including case opening) will be performed up reception of your timepiece. ​

Please note that by sending a​ service request, you hereby authorise the transfer of your timepiece to an authorised Vacheron Constantin service center anywhere in the world, if necessary, to ensure the best possible service.​

COST ESTIMATE

Your approval of the Cost Estimate will be required for the service to proceed. In case of Free-of-Charge, or Services under Warranty, or Pre-Approved Value no cost estimate will be provided and the service will automatically start.​

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. If you decline the cost estimate, if you cannot provide the necessary requested documents, or in case of violation of our Conditions of Service, we will not perform any service and will return your timepiece in the condition that it was received.​

PAYMENT

Once the service is completed you will receive an email inviting you to proceed with the payment by bank transfer (unless the service fees are covered by warranty).​

RETURN DELIVERY

Following receipt of payment, your timepiece will be securely shipped to your return delivery address. ​

Please be advised that we are only able to ship to residential addresses in the country the service was requested from .​

DO YOU HAVE ANY DOUBTS REGARDING OUR SERVICES?

We invite you to consult a selection of our services most frequently asked questions.

Customer Service FAQ

AT YOUR SERVICE

Our concierge is available to answer any questions or provide personalized advice.