Send your watch for service

For your convenience, we are pleased to arrange the direct sending of your Vacheron Constantin timepiece to your local Vacheron Constantin Service Center for service.

Contact us

If you wish to receive a pre-paid shipping kit, please send an email to our Vacheron Constantin Concierge at concierge.china@vacheron-constantin.com

Only genuine Vacheron Constantin products (other than pocket watches) with a maximum manufacturer’s retail sale price of 675,000 RMB is eligible for this Service. Please make sure to keep a copy of this form and take a picture of your watch before shipping it for your records.

For the full terms & conditions, please consult our Conditions of Service

PACKAGING

Once you have received your service shipping kit:

Take clear photographs of your timepiece (front and back case) for your records
Securely package your watch following the instructions
Enclose a signed copy of the completed Service Request form

Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

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SHIPPING

Send your package by scheduling a complimentary collection with our S.F. Express courier, or drop it off at a local S.F. Express Service Point.

DIAGNOSIS & COST ESTIMATE

Once received at our workshop, your timepiece will undergo a thorough diagnosis (including case opening), to determine the service(s) required to restore the optimal functional condition.

You will receive a cost estimate by email outlining the necessary works, and possibly suggestion(s) for optional interventions recommended for aesthetical reasons.

By sending your timepiece for diagnosis you agree that it may be sent overseas to our manufacture.

SERVICE

Your approval of the Cost Estimate will be required for the service to proceed. In case of Free of Charge, or Services under Warranty, or Pre-Approved Value no cost estimate will be provided and the service will be automatically done.

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. If you decline the cost estimate, if you cannot provide the necessary requested documents, or in case of violation of our Terms & Conditions of Service, we will not perform any service and will return your timepiece in the condition that it was received.

PAYMENT

Once the service and final quality controls are completed you will receive an email inviting you to proceed with the payment by bank transfer (unless the service fees are covered by warranty).

RETURN DELIVERY

Following receipt of payment, your timepiece will be securely shipped to your return delivery address. S.F. Express will contact you to confirm the shipping details.